FAQ

We are always ready to answer your questions and provide assistance to ensure an enhanced 3D printing experience.

Why are some images on the website blurry?

This is because the site is currently undergoing data migration and upgrades, and some assets have not yet been fully loaded or optimized.

What is the Activity Timeline on the homepage?

It highlights the upcoming exhibitions and major events that SUNLU will be attending. The content will be continuously updated and optimized—stay tuned!

What is the "What Power Users Say" on the homepage?

This section is dedicated to collecting and showcasing long-form videos about SUNLU products. It features content from trusted reviewers and highlights widely recognized reviews and user experience insights.

What's the difference between the product detail page and the store product detail page?

SUNLU's official website and independent website have completely different roles in the brand strategy, yet they complement each other. The official website is like our "official storefront + company business card." People who want to learn about SUNLU, check if we are a legitimate brand, see what products we offer, our company strength, and what exhibitions and news we've recently participated in can visit the official website. Its purpose is to build trust and recognition; it's the most authoritative and formal platform for showcasing ourselves. The store website is more like our online "official direct-sale store." It's primarily used for selling products. Customers can place orders, make payments, and participate in activities directly. Ultimately, complete their purchases on the store website.

What should I do if the website text is too small to read and the colors feel uncoordinated?

We sincerely apologize for the inconvenience. Our website is currently undergoing migration, upgrades, and optimization. We have noted your feedback and will address the issues as quickly as possible. We remain committed to a user-first approach and are working to create a site that is both easy to use and visually appealing. In the meantime, if the text appears too small, you can try zooming in using your browser. The mobile experience is also being continuously improved—thank you for your patience and understanding.

Where did the previous online store go?

www.3dsunlu.com is currently undergoing migration and upgrades. Our new official website is now available at www.sunlu.com. To access the original online store, you can click the “Store” button in the top-right corner of the page or visit www.store.sunlu.com directly.

What is Wiki used for?

A wiki is typically used to systematically organize and build knowledge, making it easy for users to search, learn, and quickly access information. The SUNLU Wiki is a knowledge base centered on SUNLU’s products and brand. It not only covers product-related information, but also provides structured content ranging from basic to advanced 3D printing knowledge, helping users gain a comprehensive understanding and enhance their 3D printing skills.